No Audio / Sound in the iOS App - Can't Hear Words

Firstly, make sure that you are using the latest version of the app via the App Store.

Course-related


Note that not all courses have audio, while some community created courses may have missing or faulty audio. Here is how to check:

The first example (see below) has audio as there is a speaker icon under the word.

The second example has no speaker icon, so there is no audio available.

  

If there is missing/faulty audio in a community-created course, you can contact the creator by leaving a message in the course forum on the website. It is up to the creator to fix these issues, and your input will surely help improve the course.

How to contact the course creator

Alternatively, you can learn one of our official Memrise-created courses instead. Each of those has complete high quality audio, recorded by native speakers. The full list of official courses, created by our in-house team of professional linguists and translators, can be found here.

App audio settings


Check your audio settings in the app in Learning Settings:

Device audio settings


Swipe up from the bottom of the screen to access Control Center. Then, ensure that your media volume (purple box) is turned up:



If you still experience audio issues, please send us a message including:
  • Your username
  • The course(s) this occurs with, as well as the level(s) and word/item(s) if specific

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