No Audio / Sound in the Android App - Can't Hear Words

Firstly, make sure that you are using the latest version of the app via Google Play Store.

Course-related

Note that not all courses have audio, while some may have missing or faulty audio. Here is how to check:

The first example (see below) has audio as there is a speaker icon under the word.
The second example has no speaker icon, so there is no audio available.

  

If there is missing/faulty audio in a community-created course, you can contact the creator by leaving a message in the course forum on the website. It is up to the creator to fix these issues, and your input will surely help improve the course.

How to contact the course creator

Alternatively, you can learn one of our official Memrise-created courses instead. Each of those has complete high quality audio, recorded by native speakers.
The full list of official courses, created by our in-house team of professional linguists and translators, can be found here: http://www.memrise.com/user/Memrise/courses/teaching

App audio settings

Check your audio settings in the app in Learning and Sound Settings:



Device audio settings

When in the app, check with the volume buttons on the side of the device, and check if your device is set to mute or vibration as it may also mute the app.


If you still experience audio issues, please send us a message including:
  • Your username
  • The course(s) this occurs with, as well as the level(s) and word/item(s) if specific
  • Type of session (e.g. learning, review)
  • Device model and software version
  • Any further details

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